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The Fastest Way To Resolve Conflict

Almost all sources of conflict stem from someone feeling like they’re not being heard. Sometimes this is knowingly perpetuated by two sides that are proactively unwilling to make concessions but other times we unknowingly ignore warning signs that a conflict is escalating.

In this episode we discuss two cases – a prisoner of war negotiation highlighted in Chris Voss’ book Never Split The Difference and a story of a founder dealing with a partner that wasn’t pulling his weight.

In both cases resolution was only achieved once the source of the problem was actively acknowledged, validating the concerns of the other side, and achieving the coveted “that’s right” response.

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